Van Tra Vegetable, Root, Fruit Cooperative (hereinafter referred to as the Cooperative) is always responsible for receiving and handling complaints from Customers related to transactions at www.htxraucuquavantra.vn. When complaints and disputes arise, the Cooperative promotes negotiation and conciliation solutions between the parties to maintain the relationship and trust of Customers in the quality of the Cooperative's services

The complaint process is carried out according to the following steps:

Step 1: Customers who complain about our goods and services purchased on the website www.htxraucuquavantra.vn do so via:

Send an email to the email address: htxraucuquavantra@gmail.com

Call the Hotline 0979588993.

Support channels: Zalo, chat on the website www.htxraucuquavantra.vn

Buyers send complaints to the address:

Van Tra Vegetable, Cu, Qua Cooperative

Address: Van Thuong 1 Village, Yen Thang Commune, Yen Mo District, Ninh Binh Province

Step 2: The Customer Service Department will receive complaints (no more than 5 working days), contact to clarify the Customer's requests as soon as possible, from the date of receiving the request. Depending on the nature and extent of the incident, the Cooperative will have specific measures to support customers in resolving complaints and disputes

Step 3: The Cooperative may request the Customer to provide information and evidence related to the transaction and product to verify, clarify the incident and have appropriate handling direction

Step 4: In case the Cooperative has made efforts to resolve the complaint or dispute but the matter is beyond the Cooperative's capacity and authority, the Cooperative will request the Customer to bring the case to a competent State agency for settlement in accordance with the provisions of law.

The Cooperative respects and strictly implements the provisions of law on protecting the rights of Customers (consumers).

In case the Cooperative and the parties have made efforts to resolve the dispute through negotiation and agreement but still cannot resolve the conflict arising from the transaction, either party may bring the case to a competent State agency for settlement to ensure the legitimate interests of the parties.

Any controversy, complaint or dispute arising from or relating to transactions on the Website or these Terms and Conditions shall be resolved by negotiation, conciliation, arbitration and/or Court in accordance with the Law on Consumer Protection 2023, in Chapter 4 on Dispute Resolution between consumers and organizations and individuals trading in goods and services.