Consumer Personal Information Protection Policy

Purpose of collecting personal information

Customer support: purchase, payment, delivery.

Provide information about products, services and support upon request.

Send notifications about new programs and products.

Resolve problems that arise when purchasing.

Scope of information collection

Van Tra Vegetable, Root, Fruit Cooperative (hereinafter referred to as the Cooperative) collects personal information when you place an order on the website. Information includes:

Full name

Phone number

Address

Information storage time

Store personal information in the internal system until the service is completed or upon customer's cancellation request.

Persons or organizations that can access information

Shipping parties: Name, address, phone number for delivery.

Company staff: Customer care.

Affiliated partners, co-implementing the request for personal information security.

Legal requirements: We will disclose personal information if required by law.

Address for information collection and management

Business name: Van Tra Vegetable, Root, Fruit Cooperative

Certificate of cooperative registration No.: 2700942698 issued by the Department of Finance - Planning - Yen Mo District People's Committee for the first time on April 22, 2022, first change on February 6, 2023

Head office: Van Thuong 1 Village, Yen Thang Commune, Yen Mo District, Ninh Binh Province.

Commitment to protecting Consumer information

The personal information of Consumers on the Website htxraucuquavantra.vn is committed to be kept absolutely confidential by the Management Board according to the personal information protection policy posted on the Website htxraucuquavantra.vn. The collection and use of each Consumer's information is only carried out with the consent of the Consumer, except in cases where the law provides otherwise and this regulation.

Do not use, transfer, provide or disclose to a third party the personal information of the Consumer without the consent of the Consumer, except in cases specified in this regulation or the provisions of law.

In case the information storage server is hacked, leading to the loss of the Consumer's personal data, the Management Board is responsible for notifying and working with the authorities to promptly investigate and handle the matter, and at the same time notify the Consumer about the incident.

Absolutely secure all online transaction information of the Consumer.

Mechanism for receiving and resolving complaints related to Consumer information

When discovering that their personal information is being used for the wrong purpose or scope, Consumers send a complaint email to htxraucuquavantra@gmail.com or call 0979588993 to complain and provide evidence related to the incident to the Board of Directors. The Board of Directors commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.