Welcome to Van Tra Vegetable, Root and Fruit Cooperative (hereinafter referred to as the Cooperative).

Van Tra Vegetable, Root and Fruit Cooperative is headquartered in Van Thuong 1 Village, Yen Thang Commune, Yen Mo District, Ninh Binh Province.

Website: htxraucuquavantra.vn is the official site for customers to order online or refer to available products.

After accessing the Electronic Information page htxraucuquavantra.vn (Website) to refer or shop, you have agreed to comply with and be bound by the regulations of the Cooperative. Please review the regulations carefully and cooperate with htxraucuquavantra.vn to build a store system that is increasingly friendly and serves your own needs well. In addition, if you have any questions about the above agreements, please email us at htxraucuquavantra@gmail.com

Please check back regularly for updates on the Van Tra Vegetable, Root and Fruit Cooperative.

1. Website User Guide

– When entering the website, users must be at least 18 years old or access under the supervision of a parent or legal guardian.

– We provide a user account so that you can shop on this website within the framework of the Terms and Conditions of Use.

– It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without written permission.

2.  Customer feedback

All content of this website as well as all comments and contributions from customers are the property of Van Tra Vegetable, Root and Fruit Cooperative.

3. Order Acceptance and Pricing

– We reserve the right to refuse or cancel your order after notifying you. We may ask for your phone number and address before accepting your order.

– We are committed to providing the most accurate pricing information to consumers. However, sometimes errors occur, such as the case where the product price is not displayed correctly on the website or the price is incorrect, depending on each case, we will contact you with instructions or notify you to cancel the order. We also reserve the right to refuse or cancel any order whether or not the order has been confirmed.

4. Trademarks and copyrights

All intellectual property rights (registered or unregistered), information content and all designs, texts, graphics, software, images, videos, music, sounds, software compilations, source codes and basic software are the property of Van Tra Vegetable, Root and Fruit Cooperative. All content of the website is protected by Vietnamese copyright law and international conventions. Copyrights are reserved.

5. Legal rights

The terms, conditions and contents of this website are governed by the laws of Vietnam and any dispute arising from the unauthorized use of this website shall be resolved by the competent Court in Vietnam.

6. Security regulations

– We value information security and use the best measures to protect your information and payments. Your information during the payment process will be encrypted to ensure safety.

– You are not allowed to use any program, tool or other form to interfere with the system or change the data structure. The website also strictly prohibits the dissemination, propagation or encouragement of any activity aimed at interfering with, sabotaging or infiltrating the system's data. Individuals or organizations that violate will be deprived of all rights and will be prosecuted if necessary.

– All transaction information will be kept confidential, but in case of request by the authorities, we will be forced to provide this information to the authorities.

7. Safe and convenient payment

– All customers participating in transactions are securely secured.

– Customers should check their bank accounts regularly to ensure that all transactions through their accounts are under control.

8. Transaction conclusion

When shopping at Van Tra Vegetable, Root and Fruit Cooperative, customers must place orders and receive goods in the following order:

Pay later:

Step 1: Customer places order; provides complete and accurate information

Step 2: We check and verify order and customer information

Step 3: Confirm delivery;

Step 4: Customer receives goods and makes payment

9. Return/exchange and refund policy

Customers please see details here: https://htxraucuquavantra.vn/vi/pages/chinh-sach-doi-tra-hang.html

10. Change, cancel transaction.

In all cases, customers have the right to terminate the transaction if they have taken the following measures:

1. Notify us of the cancellation of the transaction via hotline 0979588993 or leave a message in the Contact section.

2. Return the goods received but not used or enjoyed any benefits from the goods according to the provisions of the return policy.

11. Resolve the consequences of incorrect information input.

Customers are responsible for providing complete and accurate information when participating in transactions. In case customers enter incorrect information sent to the website, we have the right to refuse to perform the transaction. In addition, in all cases, customers have the right to unilaterally terminate the transaction if they have taken the following measures:

1. Notify the Cooperative via hotline 09795889939 or leave a message in the Contact section.

2. Return the goods received but not used or enjoyed any benefits from the goods.

12. Obligations of Van Tra Vegetable, Root and Fruit Cooperative and Obligations of Customers in Transactions

We are obliged to:

- Deliver goods to the correct recipient and quality.

- Deliver the correct quantity of goods agreed upon in the contract.

- Deliver documents accompanying the goods.

- Deliver goods on time and to the correct location.

- Check the goods before delivery.

- Ensure ownership of the goods purchased and sold and transfer ownership of the goods to the customer.

- Warrant the goods according to regulations.

The customer has the obligation to:

- Receive the goods.

- Check the goods.

- Pay.

13. Dispute Resolution

Any controversy, complaint or dispute arising from or relating to transactions at the Cooperative or these Terms and Conditions shall be resolved by negotiation, conciliation, arbitration and/or Court in accordance with the Law on Consumer Protection Chapter 4 on Dispute Resolution between consumers and organizations and individuals trading in goods and services.

14. Service standards

- Regarding customer response speed: In our utmost effort, all information from customers will be responded to within 24-72 hours. Depending on the complexity of the cases requiring support and information processing, the Cooperative will coordinate with related Manufacturers and suppliers to support customer information in the best way.

- We strive to build a customer care system and processes to protect customer rights, ensuring accuracy and transparency to achieve customer satisfaction.

15. We reserve the right to change the Policies, Terms and Conditions stated above

- We reserve the right to change the Policies, Terms and Conditions stated above at any time. Such changes will be effective immediately upon posting on the Website.

- Customers are responsible for regularly updating relevant changes when using the website

- Customers should note to only purchase when accepting and understanding the regulations stated on the website (including but not limited to these Terms and Conditions).