Delivery methods

We use 02 delivery methods:

Customers buy goods directly at our cooperatives and stores

Shipping

Estimated delivery time

Usually, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery.

The delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when placing the order.

However, there are cases where delivery takes longer but only occurs in the following force majeure situations:

- Our staff cannot contact the customer by phone so we cannot deliver the goods.

- The delivery address you provided is incorrect or difficult to find.

- The number of orders increases suddenly, causing order processing to be delayed.

– The supplier is slower than expected, causing the delivery to be delayed or the shipping partner is late

Regarding shipping costs, we use an external shipping service, so the shipping fee will be calculated according to the shipping unit's fee depending on the location and volume of the order. When contacting the customer to confirm the order, the specific fee will be reported to the customer.

Geographical limitations for delivery

For customers in the provinces who need to buy in large quantities or wholesale customers who need to buy products, we will use the delivery service of shipping companies and the fee will be calculated according to the fee of the shipping service providers or according to the contract agreement between the two parties.

Determine the responsibility of the trader, the logistics service provider for providing goods documents during the delivery process.

All orders are packaged before shipping.

The shipping unit will only be responsible for transporting goods according to the principle of "original packaging"

All orders have the following information on the packaging:

Recipient information, including: Recipient name, phone number and address

Order bill of lading code

To ensure the safety of the goods, the shipping unit will send a valid financial invoice or warehouse receipt of the product in the parcel (if any).

Financial invoices or warehouse delivery notes are the basis to support the complaint handling process such as: determining the market value of goods, ensuring the valid circulation of goods, etc.

Responsibility for damaged goods during transportation

Regarding the provision of goods documents during delivery.

For goods damaged during transportation, whether the order is shipped by the store itself or by a third party, we will be responsible for resolving the problem for the customer.

Customers have the right to refuse to receive the product and request a return according to the "return and refund" policy. For any problems that arise, we will work with the shipping partner to resolve compensation for the order according to the cooperation agreement between the company and the third party providing the shipping service.

Note: In case of delay in delivery, we will promptly inform the customer and the customer can choose between canceling or continuing to wait for the goods.